
Car: A Drama of the American Workplace, a 346-page work by Mary Walton, follows the team at Ford Motor Company tasked with engineering the 1996 Ford Taurus. Walton, a former reporter for the Philadelphia Inquirer, followed the team’s engineers over a period of five years as they worked long hours in a damp basement, and the result is a deeply personal account of the people behind the making of a car.
The protagonist of Car is the Taurus team’s director, Dick Landgraff, a bad-tempered, dictatorial man who is completely dedicated to beating the Taurus’ Japanese competitors at Honda and Toyota. Landgraff runs the Taurus team with the ferocity of an Army sergeant. When he learns that the engineers from climate control had made their knobs a few dollars over budget, Landgraff shows no mercy.
“What’s the absolute cost of these teeny tiny knobs?” The knobs, he was told, accounted for $3. They were high-quality polycarbonate. “Who says we have to have polycarbonate?" he demanded. “How many warranty costs are we saving with polycarbonate?”…Of course they didn’t know. Landgraff knew they wouldn’t know. (Walton 138)
Walton has made an otherwise dull business book into a fast-paced, wildly entertaining drama. Throughout the book, the reader can’t help but root for the Taurus engineers, flawed as they may be, as they struggle to deliver a competitive product. Car manages to be at once thrilling, very informative, and genuinely funny, a tough feat to pull off in journalism.
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